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Home / My Scans App / Help & Support

Help & Support

Having trouble using the app? Please see some common questions below

Where can I download the app?

The app is available for download on the App Store and Google Play. Click here to download.

What devices can I use the app on?

The app supports iPhones running iOS 9 or higher, and Android mobiles running Android 4.4 (KitKat) or higher.

How do I get an access code?

When you have a scan at the Ultrasound Clinic, you can request that your scans be made available on The Ultrasound Clinic's My Scans App. We'll send you an email within 24 hours with your unique access code.

How do I share my images?

To share your images simply tap to select them, if they are selected they will be highlighted with a pink border. If one or more images are selected, a button to share the selected images will appear. Tapping this button will display various sharing options that are available on your device, such as Facebook, Twitter, Instagram, WhatsApp, Email etc. Note that when you share videos, they may not repeat as they do in the app, this depends on the platform they are being shared to, however, Facebook and Twitter will automatically loop short videos.

Why aren't all my scan dates in the App?

We will only add images to the app if you ask us to do so at the time of your scan. If you want images from previous scans added to the app, we can do this, however, there might be a fee involved as this requires extra processing time, please contact us to find out more.

The app won't open or keeps crashing

If you have any trouble with the app crashing or not opening, please contact us and provide as much detail as possible so we can fix it for you. If you could please let us know what phone you are using, and as much information as possible about the actions performed immediately prior to the app crashing that will help us get it fixed as soon as possible.

If you're having any other trouble with the app or simply have any questions, please contact us and we'll happily assist you.