Please see some common questions below regarding the myScans system to access your images.

Is this suitable for sharing with medical professionals?

No, this is strictly for non-medical use only. If you wish to forward your medical records to a health care provider, we can do this for you via appropriate channels.

Where do I access my images?

Please visit our myScans web platform at https://myscans.tuc.nz to access your images.

How do I get an access code?

When you have a scan at the Ultrasound Clinic, you can request that your scans be made available on The Ultrasound Clinic's My Scans App. We'll send you an email within 24 hours with your unique access code. If you have not received an access code, please first check your spam/junk email folder. If it is not there, please contact us

How do I share my images?

To share your images simply tap the share button below each image you wish to share. You will then be presented with relevant sharing options depending on the device you are using. Note that when you share videos, they may not repeat as they do in the app, this depends on the platform they are being shared to, however, Facebook and X will automatically loop short videos.

Why aren't all my scan dates available?

We will only add images to the app if you ask us to do so at the time of your scan. If you want images from previous scans added to the app, we can do this, however, there might be a fee involved as this requires extra processing time, please contact us to find out more.

I think I have someone else's images, what do I do?

All images in the myScans system have been deidentified, however if you believe you have received images in error, or your find personal information in an image, please contact us immediately so we can rectify the issue.

If you're having any other trouble with the app or simply have any questions, please contact us and we'll happily assist you.