COVID PROTECTION FRAMEWORK: Waikato is now in the ORANGE setting of the Traffic Light System and some restrictions are in place. Please Click Here for more information.

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Please see our policy on the COVID-19 pandemic as at 14/04/2021 below. 


Waikato is now in the ORANGE setting of the Traffic Light System. The requirements for both Orange and Red settings are as follows (note: these are subject to change):

  • You may bring ONE support person with you to your appointment. 

  • You must wear a mask. Please bring your own mask if possible, otherwise, we will provide one to you.

  • If you have COVID or you are required to isolate due to a household contact or you have flu-like symptoms, you will have to reschedule your appointment. If it is urgent please consult with your GP.



If you have a fever, cough, sore throat or shortness of breath. Please contact Healthline on 0800 358 5453 for advice and Contact Us if you need to reschedule your appointment.


We are doing the following to keep our clients and staff safe:

  • All our staff are fully vaccinated.

  • We are closely monitoring and following the advice provided by the Ministry of Health and Waikato District Health Board.

  • We are sanitising frequently touched surfaces such as door handles, countertops, Eftpos terminals etc. with medical-grade anti-viral and anti-bacterial wipes.

  • We have Touch-free hand sanitiser available in our waiting room.

  • All staff will be wearing Personal Protective Equipment (PPE), including gloves, masks, eyewear, and aprons. Please do not be alarmed as this is for your protection as well as theirs.

  • Magazines in the waiting room have been removed as they are too difficult to regularly sanitise. 

  • Any staff that feel unwell will be sent home immediately.